The complex process of providing university level instruction on a variety of platforms, with a variety of degree choices, inspires as well as inhibits quality. Achieving excellence in the online environment requires dedicated instructors, staff, systems, and a university wide commitment to evaluation and assessment.
Revised version of the paper presented at GUIDE International Workshop Rome, 19-19 March 2010, Rome, Italy. http://www.guideassociation.org. Reprinted with permission.