In 2005, the new quality standard for learning, education and training, ISO/IEC 19796-1, was published. Its purpose is to help educational organisations develop quality systems, and improve the quality of their processes, products and services. In this article, the standard is presented, and compared to existing approaches, showing the methodology, and its advantages for educational organisations. However, since the standard is a reference model, it has to be adapted to the needs and requirements of an organisation. Hence, the main aspect is the adoption and implementation process: how can ISO/IEC 19796-1 successfully be implemented in educational organisations, and support the variety of involved actors? To answer this question, the quality adaptation model identifies steps and instruments to bring the abstract standard into practice. The article closes with a case study, evaluating the use and adequacy of the model.
Article originally published in ‘Educational Technology & Society’, V. 10 (2007), n. 2, pp. 3-16. http://www.ifets.info/journals/10_2/2.pdf - Reprinted with permission.